Returns & Refunds

Last updated · June 2026

We want you to love your Noor pieces. If something isn't right, we're here to help with a straightforward exchange or refund.

7-day exchange & returns

You may return or exchange eligible items within 7 days of delivery. To be eligible, items must be:

• Unworn, unwashed and undamaged
• With all original tags attached
• In their original packaging

Length & fit exchanges

If your abaya length or fit isn't quite right, we'll happily exchange it for a different size, subject to availability. Measure shoulder to hem before ordering to get it right first time.

How to start a return

Message us on WhatsApp or email hello@noor.lk with your order details and reason. We'll confirm next steps and the return address within 24 hours.

Refunds

Once we receive and inspect your return, approved refunds are processed within 3–5 working days via your original payment method or bank transfer. Delivery charges are non-refundable unless the item was faulty or incorrect.

Non-returnable items

• Hijab caps, under-caps and intimate accessories (for hygiene)
• Sale items marked "final sale"
• Items damaged through wear or improper care

Faulty or incorrect items

If you receive a faulty or wrong item, contact us within 48 hours of delivery and we'll arrange a free replacement or full refund, including delivery.

Questions? Contact us — we're happy to help.